Removal Van Bow Terms and Conditions
These Terms and Conditions govern the provision of removal and related services by Removal Van Bow to customers within its service area. By making a booking, confirming a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Removal Van Bow, the provider of removal and related services.
1.2 "Customer" means the individual or business that books or receives services from the Company.
1.3 "Services" means removal, collection, delivery, packing, loading, unloading, storage, and any other related services agreed in writing between the Company and the Customer.
1.4 "Goods" means the items, belongings, furniture, equipment, or materials which are the subject of the Services.
1.5 "Quote" or "Quotation" means the written or electronic estimate or fixed price provided by the Company for the Services.
1.6 "Service area" means the geographical locations in which the Company offers its Services, primarily within the United Kingdom, including Bow and surrounding districts.
2. Scope of Services
2.1 The Company provides domestic and commercial removal services, including the transport of Goods from and to addresses within its service area, and other locations as expressly agreed.
2.2 Any additional services, such as packing, unpacking, dismantling, reassembly, storage, or the handling of specialist items, will only be provided where they are clearly set out in the Quote or otherwise agreed in writing.
2.3 The Company reserves the right to refuse to carry any items which, in its reasonable opinion, are unsafe, illegal, hazardous, insufficiently packaged, or otherwise unsuitable for transport.
3. Booking Process
3.1 Bookings can be requested by the Customer through the Company’s accepted enquiry or booking channels. A booking is only confirmed when the Company issues written or electronic confirmation and, where required, receives any specified deposit.
3.2 All Quotes are based on the information provided by the Customer, including property access, volume of Goods, special items, and any time restrictions. The Customer is responsible for ensuring that all details given are accurate and complete.
3.3 The Company may conduct a site visit or request photographs, inventories, or further information in order to provide an accurate Quote. Any significant changes to the information originally supplied may result in an adjusted Quote or additional charges.
3.4 The Company will use reasonable endeavours to accommodate the Customer’s preferred dates and times, but all bookings are subject to availability and cannot be guaranteed until confirmed.
4. Quotes and Pricing
4.1 Unless expressly stated otherwise, Quotes are estimates and not fixed prices. They are based on the anticipated duration of the Services, the volume and nature of Goods, access conditions, parking arrangements, and travel distance within the service area.
4.2 The Company may charge on an hourly or fixed-fee basis, or a combination of both, as communicated in the Quote. Where the service is charged by the hour, the minimum charge period and rounding of time will be set out in the booking details.
4.3 The Company reserves the right to apply additional charges in the following circumstances:
(a) Delays caused by the Customer, their agents, or third parties, including but not limited to waiting for keys, inadequate packing, or lack of access.
(b) Inaccurate or incomplete information provided at the time of quoting, such as additional items, extra floors or long carrying distances.
(c) Parking charges, congestion charges, road tolls, access fees, and other third-party costs incurred while providing the Services within or outside the normal service area.
(d) Work required outside the agreed hours, or any variation requested by the Customer on the day.
4.4 All prices are quoted in pounds sterling and, unless clearly stated, are exclusive of any applicable taxes or charges imposed by law.
5. Payments and Deposits
5.1 The Company may require a deposit at the time of booking. The amount and due date of any deposit will be specified in the booking confirmation or Quote.
5.2 Unless otherwise agreed in writing, the balance of the price is payable no later than on completion of the Services on the same day. For certain bookings, payment may be required in full in advance.
5.3 The Company accepts payment methods as notified to the Customer. The Customer is responsible for ensuring cleared funds are made available by the required date.
5.4 If payment is not made when due, the Company reserves the right to:
(a) Suspend or cancel the Services without liability.
(b) Retain possession of the Goods under a lien until payment is received in full.
(c) Charge interest on overdue amounts at a reasonable commercial rate from the due date until payment is received.
6. Cancellations, Postponements and Amendments
6.1 The Customer may cancel or postpone a booking by giving written or electronic notice to the Company.
6.2 The Company may apply cancellation or postponement charges, calculated as a percentage of the quoted price, depending on the notice given before the agreed service date. These details will be communicated at the time of booking or in the booking confirmation.
6.3 If the Customer fails to be present, or fails to provide access at the agreed time and date, the Company may treat the booking as cancelled and charge a cancellation fee.
6.4 The Company reserves the right to cancel or amend a booking due to circumstances beyond its reasonable control, including but not limited to extreme weather, vehicle breakdown, staff illness, accidents, or legal restrictions. In such cases the Company will use reasonable endeavours to offer an alternative date or time, or to arrange a refund of any sums paid in respect of Services not provided.
7. Customer Responsibilities
7.1 The Customer is responsible for:
(a) Ensuring that all Goods are adequately packed, labelled, and prepared for transport, unless packing services have been expressly included.
(b) Providing the Company with sufficient and safe access to the property, including parking arrangements, lift access, and any required permits.
(c) Ensuring that all Goods to be moved are available, disconnected, and ready at the agreed time, and that any items not to be moved are clearly separated or labelled.
(d) Complying with all applicable laws and regulations, including waste and recycling regulations when disposing of items.
7.2 The Customer must not include in the Goods any items that are hazardous, illegal, highly perishable, or otherwise unsuitable, such as explosives, firearms, drugs, live animals, or items which may cause damage to other Goods or to Company property.
8. Waste and Disposal Regulations
8.1 The Company may, where agreed, remove and dispose of unwanted items as part of a clearance service. Any such arrangements will be clearly set out in the Quote or booking confirmation.
8.2 The Company operates in accordance with relevant UK waste regulations and will only dispose of waste at authorised facilities. Certain items may be subject to additional charges due to special handling or disposal requirements.
8.3 The Customer must declare any items that constitute hazardous or restricted waste. The Company reserves the right to refuse to remove or dispose of such items, or to charge additional fees where they can lawfully be handled.
8.4 The Customer remains responsible for ensuring that any items left at a property following completion of the Services are lawfully disposed of. The Company accepts no liability for items that the Customer fails to identify or make available for removal.
9. Liability and Insurance
9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability is subject to the limitations set out in this section.
9.2 The Company’s liability for loss of or damage to Goods, whether in transit, during loading or unloading, or while in temporary storage, will be limited to a reasonable amount per item or per consignment, as notified to the Customer or set out in the Company’s insurance terms.
9.3 The Company will not be liable for:
(a) Loss or damage arising from the Customer’s failure to adequately pack, protect, or label Goods.
(b) Loss or damage to fragile items, including but not limited to glass, china, or electronics, where they have not been professionally packed or where internal workings cannot be verified.
(c) Pre-existing defects, wear and tear, or damage not caused by the Company.
(d) Loss or damage arising from war, terrorism, natural disasters, acts of God, or events beyond the Company’s reasonable control.
(e) Indirect or consequential loss, including loss of profits, business interruption, or loss of opportunity.
9.4 The Customer is advised to arrange suitable insurance cover for their Goods during the move, in addition to any cover provided by the Company.
9.5 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be excluded under UK law.
10. Claims and Complaints
10.1 Any visible loss or damage to Goods must be reported to the Company as soon as reasonably possible, and in any event within a reasonable period following completion of the Services.
10.2 The Customer should provide supporting details, including photographs, descriptions, and any relevant documentation, to enable the Company to investigate the matter.
10.3 The Company will review and respond to claims or complaints in a timely manner. Where appropriate, the Company may offer repair, replacement, compensation up to the applicable liability limit, or a partial refund.
11. Access, Parking and Local Conditions
11.1 The Customer is responsible for ensuring that the Company’s vehicles can safely and legally park at both collection and delivery addresses, and for arranging any permits required under local regulations.
11.2 If suitable parking is not available, the Company may either cancel the Services and charge a cancellation fee, or proceed and apply additional charges for any extra time, walking distance, or associated costs caused by restricted access.
11.3 The Customer should inform the Company in advance of any local restrictions, including narrow roads, low bridges, controlled parking zones, or access limitations, particularly within dense urban areas of the Company’s service region.
12. Timeframes and Delays
12.1 Any times stated for arrival, completion, or duration of the Services are estimates only and are not guaranteed, especially where traffic or local conditions within the service area are unpredictable.
12.2 The Company will not be liable for delays caused by factors beyond its reasonable control, including traffic congestion, road closures, accidents, severe weather, or delays caused by third parties such as estate agents, landlords, or key holders.
13. Subcontracting
13.1 The Company reserves the right to use subcontractors or agents to perform all or part of the Services. The Company will remain responsible for ensuring that such subcontractors provide the Services with reasonable care and skill.
13.2 These Terms and Conditions apply equally to work carried out by any subcontractor appointed by the Company.
14. Privacy and Data
14.1 The Company will collect and process personal data provided by the Customer for the purposes of booking, administering, and delivering the Services, and for related customer service and accounting purposes.
14.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep such data secure.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services supplied by the Company.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed deleted and the remainder of the Terms and Conditions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
16.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services, and supersede any previous understandings, promises, or agreements, whether oral or written.
16.4 The Company may update or revise these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking, unless changes are required by law or mutually agreed.